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Outlook Email Tracker & VISION Analytics – Premier Block Management

Thursday, April 16, 2015
PSP recently installed both the Outlook Email Tracker & VISION Analytics tools at Premier Block Management (PBM), a property management agent based in Elstree, Hertfordshire.

The installation took place on site with two senior PSP members attending to carry out the installation and run through of the system, including a full demonstration and user training on the analytical tools for the Directors.  The installation was a success and once the system was configured installing the 10 users was a swift and simple process keeping downtime to a minimum.

Premier Block Management are a property management company based on the outskirts of London, PBM currently manages approximately 2000 units within London and the south coast of England.

PBM’s portfolio is extremely diverse with sites varying from 13 to 207 units and estates made up of several blocks, freehold houses and estate areas and the aim is to raise industry standards by working to best practice guidelines and where possible, exceed them.  As a managing agent PBM make it their job to ensure the management of their customers’ properties is smooth and hassle free.
(Source: http://www.pbmlimited.com/about-pbm/)

Outlook Email Tracker is an off-the-shelf Microsoft Outlook Office add-on designed and built by PSP IT Design and Development, a development that has proudly been recognised by Microsoft.  Some key features of Outlook Tracker are:

  • One click data capture, when responding to emails, the user is prompted to select a reason defined by each department.
  • Bespoke and unlimited categories for email reasons with ‘one click response’ filter.
  • Fully customisable filters can be created at department level, tailoring your analysis depending on what you wish to measure.
  • Department data is stored along with the email record to allow data analysis.
  • Functionality to track email response times against agreed targets.
  • Target groups by time frame.

For more information visit the product page by clicking here

The VISION Analytics tool is a module built within PSP’s off-the-shelf CRM system VISION, which can be purchased as an individual module (as in this case with PBM) or as part of a fully tailored CRM package.  Outlook Email Tracker allows businesses to efficiently monitor root cause of incoming and outgoing emails by using various tags such as categories, reasons, department etc.  Some key features of VISION Analytics are:

  • See at a glance with the use of charts email statistics
  • Suite of Reports
  • Manage administration options and users easily
  • Control options without the need for IT assistance

Gary Cane, Operations Director, Premier Block Management said:

"As a customer focused company it is vital we reply to customers quickly and understand why they are contacting us. This was the reason I began searching for software solutions that could assist us in this area. The benefits of this software for us are twofold; 1) That we gain an insight into the reasons why customers are engaging with us and 2) so we can use the speed of e-mail response as a KPI for performance review.

From when I first contacted PSP regarding the outlook tracker to post installation Mark, Richard and Joe have been a pleasure to deal with. They were very professional and answered all of our queries from basic questions to compatibility with our other software quickly and skilfully.  They liaised with our IT people in regards to upgrading some PC’s and other technical stuff.

Like most people running a business I am very busy and always appreciate quick answers to my queries and to deal with people that are knowledgeable about their product.  PSP certainly delivered this and we are very happy with both the product and the service."

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