VISION analytics tool is built on a simple and easy to use interface with a navigation menu that is familiar and similar to Microsoft products.
NEBOSH are able to use this tool to add and manage their users, departments, divisions, categories and reasons with ease. All of which were set up to their required business needs, beneath each category NEBOSH provided reason codes that they wanted to monitor i.e. Request for information. Using the dashboard interface NEBOSH can see at a glance reports on these reason codes allowing them to take corrective action if required and also further reports on number of emails sent, received and replied to.
Two senior members of PSP attended the NEBOSH site and once the data had been migrated and the analytics tool installed on the 3 users requested the Customer Services Manager provided a full overview and demonstration of how to use the analytical tool and the features within.
- The dashboard interface allows NEBOSH to see at a glance reports on the:
- Number of emails sent.
- Number of emails received
- Number of emails replied to.
- Ability to easily and efficiently maintain their users, departments, divisions etc.
- Ability to analyse emails by reason code and take corrective action
- Improved data analysis of emails in real time
- Accuracy of reports due to using real time data
- Customisable dashboards using filters to show relevant data
- Allows NEBOSH to measure response times against agreed SLA’s
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